FREQUENTLY ASKED QUESTIONS

My Conveyancing VA provides experienced, full-time Conveyancing VAs who work directly with your firm. We handle recruitment, vetting, payroll, and support, while you train them on your processes. Our boutique approach ensures reliability, professionalism, and a seamless extension of your conveyancing team. 

My Conveyancing VA is a boutique virtual assistance agency that provides trained and experienced Conveyancing Virtual Assistants to Australian law firms, conveyancers, and settlement agents. Our VAs are based in the Philippines and are skilled in Australian conveyancing processes and platforms like PEXA, Realtime Conveyancer, Landgate, and Leap. 

We work with solo conveyancers, property law firms, solicitors handling conveyancing, and settlement agents across Australia who want to streamline their workload and gain reliable, full-time conveyancing support. 

Our Conveyancing VAs can assist with file management, search ordering, PEXA updates, duty lodgement and verification, email and key date management, liaising with clients and third parties, and other conveyancing-related tasks.

Yes. Every Conveyancing VA we place is trained or has prior experience working with Australian conveyancing files, systems, and terminology. We only recruit professionals who meet this standard to ensure smooth integration into your workflow. 

We carefully vet, onboard, and support all our VAs. My Conveyancing VA provides continuous performance monitoring, client check-ins, and administrative support to ensure both reliability and quality service delivery. 

Onboarding typically takes a minimum of two (2) weeks. This allows time for client discovery, VA matching, and coordination of access to your systems and tools. 

Absolutely. While our VAs are already trained in conveyancing, each firm has unique workflows. We encourage clients to train their VA on their internal systems and SOPs to ensure alignment and consistency. 

Yes. Once we’ve shortlisted suitable candidates, you’ll have the opportunity to meet and approve your preferred VA before the assignment begins.

No. We provide full-time dedicated VAs only. This ensures consistency, accountability, and a deeper understanding of your firm’s processes and clients.

If a VA isn’t performing to expectations, we’ll step in to resolve concerns promptly and, if necessary, provide a replacement VA to maintain continuity of service.

We arrange a video or audio call for you to meet shortlisted VAs. Our team facilitates the interview and ensures you have all the information to make an informed decision. 

Yes. You can scale your conveyancing support by adding multiple VAs as your workload grows. Each Conveyancing VA is dedicated full-time to your firm, ensuring consistency, accountability, and seamless integration into your internal processes. 

Our full-time Conveyancing Virtual Assistants start at AUD $4,700 per month.  Exact pricing may vary depending on your firm’s specific requirements and the VA’s experience.

Yes. A deposit is required to secure your VA. This deposit is needed to get started and keep the onboarding process moving. 

Yes. All VA placements have a 3-month lock-in period. This ensures consistency, allows your VA to integrate fully into your workflows, and provides time for measurable results. 

Your monthly fee covers:

• Full-time dedicated Conveyancing VA support

• Payroll, HR, and administrative assistance

• Task tracking and reporting via secure systems

• Ongoing client communication support

• Full VA/staff benefits, including internet, health, and other Philippine/local staff benefits

We issue monthly invoices payable via bank transfer. All fees are billed in Australian dollars.

We don’t offer standard discounts. Any special pricing or offers are discussed privately during discovery calls, typically for long-term or multiple VA arrangements.

We require 30 days’ written notice to cancel your outsourcing services.

If you’re cancelling during your initial 3-month commitment, the balance of the 3 months must be paid in full.

Our Conveyancing VAs work full-time, typically 8 hours per day, including a 30-minute lunch break, totaling 38–40 hours per week. 

Yes. VAs align with your Australian business hours (AEST, AWST, or ACST). 

VAs work from home in the Philippines in secure environments with reliable internet. 

All Conveyancing VAs sign strict confidentiality agreements. Secure systems and controlled access ensure your client files and business data remain protected. 

In the event of internet, power, or emergency interruptions, your VA will notify you immediately. We monitor these situations to minimize workflow disruption. 

Full-time VAs have leave entitlements. Sick/personal or annual leave requires prior approval and is managed to maintain workflow continuity. 

VAs generally follow Australian public holidays, but swaps with Philippine local holidays can be arranged if necessary. 

All VAs use task tracking and reporting systems. Clients receive regular updates to maintain transparency and accountability. 

We support Microsoft Teams, Slack, WhatsApp, or your preferred platform. Our task system also allows secure messaging and task tracking. 

No. VAs work full-time and are scheduled to maximize productivity, so there is no roll-over of hours.

VAs receive fair pay, benefits, and ongoing professional development, ensuring motivated, reliable, and high-performing support for your firm.